FREQUENTLY ASKED QUESTIONS
Here you can find the most commonly asked questions about NAF and our services. If you need further assistance, please contact our Customer Support Team.
Where do you deliver?
We deliver to the United Kingdom, including Northern Ireland and the Isle of Man
For delivery costs, please see our Delivery & Shipping Terms.
Please note: we do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Currently, we do not delivery to any address outside of the UK.
How long will it take to get my order?
You can expect your order to take 5-7 business days to arrive. Full delivery details will be provided in your order confirmation email.
Any questions?
You can get in touch with us through our Contact & FAQ page! Our friendly team are happy to help.
Who are NAF?
NAF are a leading manufacturer of equine supplements and care products, formulated and backed by science for the good of the horse. Our team is dedicated to improving horse health, wellbeing and performance for all horses and ponies, from leisure horses who are part of the family, up to to gold medal winning equestrian athletes.
How long has NAF been established?
We have been supporting horse owners with expertly formulated nutrition and care products for more than 40 years.
Are NAF products made in the UK?
All NAF products are developed and manufactured in the UK, adhering to the highest industry standards.
Where can I buy NAF products?
We are honoured to have our product ranges stocked in over 1,000 retail stores across the UK. Visit the Stockist page of our website to find your nearest NAF stockist. You can also buy NAF products from us directly here on the website.
Do you offer a loyalty or rewards program?
Yes! We have a rewards scheme with our NAF stockists in store. Please speak to your local retailer for further details.
Can I compete on NAF products?
NAF take Clean Sport extremely seriously, and manufacture to very high standards in our purpose built facility. We are proud to say we have never had a positive test in over forty years of manufacture. Not
only do NAF carry the BETA NOPS logo, the standard quality audit in place to
minimise the risk of naturally occurring prohibited substances, but we are also
UFAS and GMP+ accredited; so knowing whether your product is FEI legal has never
been easier.
How can I contact NAF?
You can contact our Customer Service Team via email info@naf-uk.com, Whatsapp 07976 448260 or our FREE Nutritional Advice Line 0800 373 106
Do you offer product samples?
Please contact our Customer Service Team for more information.
What does NAF stand for?
NAF stands for Nutritionally Advanced Formulas, reflecting our commitment to industry-leading, natural, and scientifically formulated equine supplements and care products.
Do you offer bespoke nutrition plans for horses?
Yes! Our expert team provides tailored advice to help you choose the best supplements for your horse’s specific needs. Contact our Customer Support Team via email info@naf-uk.com, call our FREE Nutritional Advice Line or you can even send them a Whatsapp on 07976 448260.
How can I stay updated on new NAF products and promotions?
We're happy you asked! Sign up for our Five Star Club newsletter on our website, follow us on social media, or check our website for the latest updates.
How do I store my NAF products properly?
Keep them cool, dry, and sealed to avoid heat and moisture and maintain freshness.
Do you offer free trials of NAF products?
Occasionally, yes! Don't miss out on joining our Five Star Club for the opportunity to trial products plus enjoy exclusive updates, and competitions! Also be sure to follow us on social media to stay in the loop with all things NAF.
How do I find feeding guidelines for a NAF product?
You can find full details of feeding rates on the product back label and here on our website.