Shipping policy
Delivery & Shipping
How much is delivery?
Standard delivery within the United Kingdom (UK) is subject to the order weight:
- For orders that weigh up to 2 kg standard delivery is £3.35
- For orders that weigh between 2 - 5 kg standard delivery is £6.95
- For orders that weigh between 5 - 20kg standard delivery is £10.95
- For orders over £40 delivery is free within the UK
Shipping costs are calculated on the final price paid (after any discount is applied).
Where do we deliver?
We deliver to the UK, excluding Northern Ireland, the Isle of Man, Isle of Wight, and the Scottish Highlands and Islands (PO, IV, HS, KW, ZE, and select PA/PH postcodes).
For delivery costs, please see the 'How much is delivery' section above.
We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses.
We do not currently deliver to addresses outside of the UK. Please contact your local stockist or visit our international page to find out where to buy NAF locally:
When do we deliver?
Our standard timescale from placing your order to receiving your delivery is 2-5 working days. Any orders placed after 2pm Friday, on Saturday, Sunday or bank holidays will be processed on the next working day.
Our offices and warehouses do not operate on weekends, bank holidays or national holidays.
Delivery to some postcodes in Scotland may take longer. The dispatch confirmation email will contain an estimated delivery date.
All delivery timescales are subject to product and delivery slot availability.
A signed acknowledgement of receipt will be required.
Christmas Delivery Services
Orders placed up to and including Thursday 18th December will be processed and dispatched in time for Christmas. While we make every effort to ensure delivery before Christmas, we cannot accept responsibility for delays caused by the courier, incorrect addresses, or if no one is available to receive the delivery.
Orders placed from Friday 19th December to Tuesday 23rd December will be processed prior to Christmas; however, delivery cannot be guaranteed.
Orders placed between Wednesday 24th December and Sunday 4th January will be processed from Monday 5th January, following our standard shipping procedures.
How do we deliver?
We use 2 different couriers for U.K. Mainland deliveries, Royal Mail and FedEx – this will be subject to location and parcel weight. Your tracking number and courier details will be supplied when your parcel is shipped.
If your order is sent via courier it will need to be signed for, you will receive an email notifying you of your estimated delivery from the courier.
What if I'm not home to sign for my delivery?
If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date.
The goods will not be held by the local courier for longer than five days, after which they will be returned to us and your order cancelled and you will receive a refund for the goods minus any shipping costs.